Frequently Asked Questions

Ordering Process

Do I have to create an account to order from

Why do you need my phone number?

Where is my order receipt?


Do you sell frames without lenses?

How do I know what size frame I need?

How do I know which frames will look best on me?


How do I know which lens material to choose?

Which lens coatings should I choose for my eyeglasses?

What is the difference between anti-reflective (AR) and anti-glare coatings?

Why I am having trouble seeing clearly out of my progressive lenses?

Why won’t my Transitions® lenses change colors?

What is the difference between bi-focal and progressive lenses?

May I order lenses only?

Can you replace the lenses I have in my current frame?

Will you add lenses to any type of frame?

What if my frames aren't in perfect condition?

Payment & Insurance

May I use my vision insurance to pay for my glasses or contacts?

May I use my flex spending or health savings account (HSA) to pay for my glasses or contacts?

What forms of payment do you accept?

How do you ensure that my personal and payment information is secure?

International Orders

Do you ship internationally?

Are there any additional fees associated with international shipping?

Are there any international addresses that you can't ship to?

Prescription Questions

What does single-vision mean?

What is pupillary distance (PD) and how do I measure mine?

Returns & Exchanges

What is your return/exchange policy?

How do I return or exchange an item?

How long do I have to exchange or return an item?

Do I have to pay shipping fees again if I return or exchange an item?

Guarantees & Warranties

Is the damage to my glasses covered under your warranty?

How long does your warranty last?

What do you mean by 30 Day Lens Guarantee?

Shipping & Order Status

How long will it take to receive my order?

Do you offer free shipping?

How will I know if my item is on back order?

What happens if I don't receive my order after it ships?

Eyewear Care

What is the proper way to clean and care for my eye wear?

Adjusting Your Frames

How do I adjust my glasses so that they fit better?


Whom should I contact if I have questions?

What are your business hours?

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