No, you can choose to check out as a guest. However, creating an account allows you to save your prescription information and other preferences that can make shopping on Opticiwear.com quicker and more convenient in the future.
You should have received a copy of your order receipt at the email address used to place your order. However, if you didn't or you need another copy login to your account and click on order history. This page will show you all the previous orders placed with us.
You may also contact us and we will send a copy of the receipt to your email address.
Our face shape guide can help you determine what style of frames will work best with your facial features. You can also use our to see for yourself which frames complement your face the most. Lastly, our expert opticians are always available via phone to make recommendations regarding frame shapes, styles, and colors.
The ideal material for your lenses depends on your prescription.
• Plastic lenses are recommended for light prescriptions, ranging from no correction to +/-1.75.
• Polycarbonate lenses are 30% thinner and lighter than plastic and recommended for people with prescriptions ranging from +/- 2.00 to +/-4.00. Polycarbonate is also recommended for children under 18 years of age and anyone who has an active lifestyle, due to its impact-resistance. Rimless and semi-rimless frames also work best with polycarbonate lenses.
• 1.67 Hi-Index lenses are 45% thinner than plastic lenses and help reduce the distortion of your eyes that people see when they look at you through your glasses. This lens material is recommended for people with prescriptions of +/- 2.00 and greater.
All of our lenses automatically come with a scratch-resistant coating and edge polishing. Other coatings can be added to your lenses for an additional fee:
Anti-reflective (AR) coating is a clear coating that minimizes the glare on the front and back of your lenses. AR is a must-have on coating any pair of glasses, since it reduces eye fatigue.
Transitions® lenses automatically lighten and darken to adjust to outdoor light conditions. This option is ideal for people who do not want to constantly switch back and forth between their prescription eyeglasses and prescription sunglasses.
UV Protection is a clear coating that blocks the sun's harmful UV rays from reaching your eyes. UV protection is so important that we automatically include it with all polycarbonate and hi-index lenses as well as any plastic lenses that use other add-on coatings.
There is no difference between anti -reflective (AR) and anti -glare coatings; they are the same thing. This coating helps minimize the reflections you see on both the inside and outside of your lenses.
First-time progressive lens wearers often need a little time to get used to them. Your eye and brain have to learn to adjust to the different corrective powers within the lenses. You may need a week or so to adjust. If you continue to have vision problems after that time, please contact your eye doctor to double check the prescription.
If your eye doctor is able to verify that the prescription is accurate, then it may just be a matter of adjusting your glasses so that your frames sit in the correct position on your face.
Your Transitions® lenses will only change when exposed to direct UV rays. The lenses may not get as dark on a cloudy day as a sunny day, nor will they darken in a car since most windshields have a UV filter built into the glass.
Bifocal lenses offers two different viewing zones: the top part of the lens is for distance (i.e. to help you see things far away) and the lower part for the lens is for reading (i.e. to help you see things up close). The viewing zones of bi-focal lenses are divided by a visible line.
Progressive lenses are essentially no-line bi-focals. But instead of offering just two different viewing zones (near and far vision), progressive lenses offer many different focal points by seamlessly transitioning from distance vision to intermediate and near vision and everything in between. Progressive lenses provide much more natural vision and are typically recommended over bi-focal lenses. Check out our video for more information:
Yes, Opticiwear.com will allow you to purchase prescription lenses only. However, you must send us your eyeglass or sunglass frames before we can process your order because we will need to cut the prescription lenses to fit your exact frame. Additionally, you must speak with optician before you send us your frames.
Yes, Opticiwear.com can replace the prescription lenses in your current frame. However, you must send us your eyeglass or sunglass frames before we can process your order because we will need to cut the prescription lenses to fit your exact frame. Additionally, you must speak with an optician before you send us your frames.
We can only replace sunglass lenses in your current frame if they are prescription sunglass lenses.
Yes. opticiwear.com is an out-of-network provider for most vision insurance plans. Once you've placed your order, you can submit your prescription eyewear or contact lens purchase for reimbursement through your vision insurance provider by using the forms found on our insurance page.
Yes. Your flexible spending and HSA dollars can be used for prescription eyewear, regardless of whether or not you have vision insurance. And if you use your flex spending or HSA debit card, you can skip the hassle of having to submit a reimbursement form to your vision insurance provider!
Opticiwear.com uses a secure server and transmits all sensitive/credit information via Secure Socket Layer (SSL) technology before that data is then encrypted into our payment gateway database. We do not store any of your private/payment information on our servers after your transaction has been completed.
Additionally, Opticiwear.com is tested and certified daily to pass the FBI/SANS Internet Security Test. Learn more about our security measures by reading our Privacy & Security Policy.
Yes, we ship products worldwide. The customer is responsible for paying all duties and taxes associated with international shipping. To get an estimate of the shipping costs for your order, use the International Shipping Rates drop-down menu on our shipping option page.
The offer of free shipping does not apply to international orders.
Yes, please use the International Shipping Rates drop-down menu on our shipping option page to get an estimate of the shipping costs associated with your order. Our international shipping partner will also contact you to inform you of the duties and taxes you owe with your order.
Yes, there are a few countries that we can't ship to, due to trade restrictions. If you do not see your country listed in the International Shipping Rates drop-down menu on our shipping option page, then we do not ship to that location at this time.
Additionally, some manufacturers, specifically Oakley and Maui Jim, will not allow us to export their products internationally. Wiley X and Adidas will not permit us to ship their products to European addresses.
Single-vision means that you are either near sighted or far sighted, but not both (as is the case with people who need bi-focal or progressive lenses). Single-vision is the term used to refer to corrective prescription lenses that do not have multiple viewing zones, like bi-focals and progressives do.
Pupillary distance (PD) is simply the distance (in millimeters) between the centers of your pupils. PD is important because it helps our lab figure out where the optical center of your lenses should be.
Ask your eye doctor to include your PD when s/he writes out your prescription.
First, you will need to review our returns and exchanges policy. Then, follow the steps below to return or exchange your item:
Before returning or exchanging a product, you must obtain an RMA (Return Merchandise Authorization) number by calling or emailing our customer service department. Products covered under warranty can only be replaced or repaired, not refunded.
The RMA expires after 30 days. We will not accept returns or exchanges without a valid RMA number.
All products must be returned in their original packaging with any unused warranty cards, instruction booklets, cleaning cloths, and cases included.
The RMA number must be written on the outside of the package and/or on the return shipping label.
If you are returning or exchanging your item because the order is wrong or the product is damaged, you have 30 days from the date you received your item to return the product to opticiwear.com.
If you are exchanging your item due to a warranty issue, you have 12 months from the date you received your item to return the product to opticiwear.com. Products covered under warranty can only be replaced or repaired, not refunded.
If you are returning or exchanging your item because the order is wrong or the product is damaged, opticiwear.com will provide you with free return shipping labels. We cannot provide free return shipping labels for international orders, but we will reimburse you for the cost of the return shipping.
If you are returning or exchanging your item because of size, fit, color, or some other personal preference, then you will be responsible for paying the costs of shipping your item back to us.
In general, damage to frames or lenses caused by a defect in the manufacturing process is covered under our warranty, while damage caused by the wearer is not covered. Please review the table on our Frame and Lenses Guarantees Page to help you determine whether or not your product is covered under our manufacturer's warranty.Products covered under warranty can only be replaced or repaired, not refunded.
We pride ourselves on quality, so we want your lenses to provide you with such crystal clear vision that you forget you are even wearing glasses. If you find your prescription lenses are anything less than perfect, we will remake your lenses in the same frame absolutely free.
And if your doctor makes any changes to your prescription within 30 days of you receiving your order, we will make new lenses for your same frames for free. Even if your doctor changes your prescription 31-90 days after receiving your order, we will remake your lenses at 50% of the retail cost.
Non-prescription eyewear as well as contact lenses usually takes 4-7 business days to receive (for U.S. customers). Prescription eyewear orders typically take 11-14 business days to receive (for U.S. customers), due in part to our rigorous quality-control process.
If your item is on back order or does not pass our quality control inspection, it could take longer than the estimated shipping times listed above to receive your order. Our customer service department will contact you if they anticipate a delay in delivering your order, outside of the normal time frames.
You will receive an email at the address you provided to inform you that your item is on back order. You will also receive a call from our customer service department to ask you how you would like to proceed with your order.
Before shipping your glasses to you, we will adjust them based on standard fit. If you require further adjustments, we encourage you to visit a local optical store. Most brick-and-mortar eye wear retailers will adjust your glasses free of charge, as courtesy.
We do not recommend adjusting your glasses yourself, as excessive force or bending can break the frames or lenses.
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